Privacy Policy

1. Introduction

At CH Mobile & Institute (a project of ENGINEER LINK), we recognize the importance of your privacy. This Privacy Policy details how we responsibly collect, utilize, project, and disclose your data when you visit our facilities or use our website (www.chmobile.institute). As professionals in the digital technical field, we follow stringent security models to ensure your data remains protected.

2. Information Collection Protocol

We primarily collect data that is crucial for processing admissions, hardware diagnosis, and student tracking.

• Admission Data: Your name, CNIC (if applicable), phone/WhatsApp number, address, and academic history when you enroll in our training programs.
• Diagnostic & Device Data: For repair services, we log your ticket ID, device model, serial number/IMEI (strictly for tracking), and fault descriptions.
• Digital Telemetry: Automatic data transmitted while browsing our site, such as IP address, browser class, access times, and analytical logs to improve UI/UX.

3. Operational Use of Information

Your information is used strictly in operational capacities:

• Facilitating repair tickets via our Live Lab Tracker.
• Managing academic progress for institute enrollees.
• Responding to support tickets, inquiries, and WhatsApp consultations.
• Issuing legitimate certification and graduate verification services.

4. Data Security & Storage

We implement professional administrative and technical controls to secure your personal data. Physical records are kept strictly within our primary headquarters at Garjakhi Gate, Chand Plaza, 2nd Floor, Gujranwala. Digital logs are protected utilizing modern encryption standards. Note: We strictly wipe user data on devices undergoing mainboard replacements unless physical recovery is explicitly paid for and legally authorized by the device owner.

5. Contact Information

If you require clarification on any data protocol, you can reach out directly via: